EDUCATION CENTER

Your Protections Under "Reg E"

Under the consumer protections prescribed by Regulation E, the Electronic Funds Transfer Act, you have protections from losses when conducting transfers electronically.  You can recover losses based upon how soon you detect and report them.  Contact us immediately if you suspect suspicious activity or security-related events.  A customer service representative will be able to fully explain your protections and rights.

Customer Vigilance

Here are some tips you can use to reduce or prevent your own risk:

Computer Safety:  consider installing and regularly updating anti-virus software, anti-malware programs, firewalls, operating system patches and updates.

Passwords:  avoid using identifiers such as birth date or address when selecting a password or PIN number.  Remember to routinely change your passwords and consider using a combination of upper and lower case letters, numbers and symbols.

Shred Personal Information: always shred unwanted mail or documents containing sensitive information before discarding them.

Review statements: inspect your monthly bank and credit card statements upon receipt for unauthorized transactions.

RFHB suggests all commercial online banking customers periodically perform a risk assessment and controls evaluation.  This may include a review of authorized users with access to financial information or an analysis of account activity.  Since the frequency and dollar amounts of business transactions are generally higher than consumer transactions, they pose a comparatively increased level of risk to the institution and its customer.

To learn more about online safety and security, visit:

 www.ftc.gov
www.idtheft.gov
www.onguardonline.gov

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